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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then Faysal El Hajjami (KSA Country Manager) and Mansour AlHajjaj (Senior Director, Customer Service) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Faysal El Hajjami and Mansour AlHajjaj would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either, Faysal El Hajjami or Mansour AlHajjaj and let them know what you think. Please include your telephone number if you would like us to call you back!

Faysal El Hajjami
KSA Country Manager

“If we have not met your expectation in providing a service, please let me know as your shipment is our priority”

Email Faysal El Hajjami

Mansour AlHajjaj
Senior Director Customer service

“Thank you taking time to write to us. If we failed to serve you right and to the best, please contact me.”

Email Mansour AlHajjajExternal Link
Faysal El Hajjami and Mansour AlHajjaj will ensure that your complaints are dealt with immediately and you’ll receive a response within 24 hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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